Shipping policy

SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to orders placed through https://corellel.shop/.

1. Free Standard Shipping

corellel.shop provides free standard shipping on all accepted orders, without a minimum purchase amount.

The standard shipping charge is zero. We do not add a separate standard packaging or handling fee after checkout.

If an optional premium delivery method is available, its price will be shown before you select it.

2. Order Processing

Orders are normally processed within 1–2 business days after:

  • The order is placed;
  • Payment is authorised; and
  • Complete delivery information is available.

Business days are Monday through Friday, excluding applicable public holidays.

Processing includes reviewing the order, preparing the products and packaging fragile items for shipment.

3. Estimated Total Delivery Time

Our estimated total delivery time is:

15–20 calendar days from the date the order is placed.

This estimate includes the usual 1–2-business-day processing period. It is not an additional 15–20 days after processing.

A product-specific or individually agreed delivery commitment takes priority over a conflicting general estimate.

4. Order Confirmation

After checkout, we send an order acknowledgement to the email address provided.

Please review:

  • Product names;
  • Quantities;
  • Selected options;
  • Delivery address; and
  • Contact information.

If you identify an error, contact info@corellel.shop promptly.

5. Packaging of Fragile Products

Bowls, plates, dinnerware and other fragile products are packaged with protective materials appropriate for normal transportation.

Packaging may include:

  • Individual wrapping;
  • Protective separators;
  • Cushioning materials;
  • Reinforced boxes; and
  • Internal supports.

Please open packages carefully and keep broken or damaged pieces away from children and pets.

6. Dispatch and Tracking

When the selected service supports tracking, we send the tracking information after dispatch.

Tracking may take time to show the first carrier scan. The creation of a shipping label does not necessarily confirm that the carrier has already received the parcel.

Contact us if tracking shows no meaningful progress for an extended period.

7. Multiple Parcels

An order may be divided into multiple parcels where necessary to protect fragile products or complete fulfilment.

Customers are not charged additional standard shipping fees when we divide an order. Separate tracking details will be provided when available.

8. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Recipient name;
  • Street and building number;
  • Unit or apartment details;
  • City;
  • Province, region or state;
  • Postal code; and
  • Country.

Contact us immediately if a correction is needed. Address changes may not be possible after dispatch.

9. Incorrect Addresses and Redelivery

If inaccurate information supplied by the customer causes failed delivery, we will discuss the available options.

Reasonable actual redelivery costs may be requested where legally permitted and agreed with the customer. We do not impose an automatic penalty or retain the full order payment without considering applicable rights.

If we caused the error, we bear the appropriate correction and redelivery costs.

10. Delivery Attempts

The carrier may:

  • Attempt redelivery;
  • Leave a delivery notice;
  • Request additional information; or
  • Hold the parcel at an authorised collection point.

Please respond promptly to legitimate carrier instructions.

Failure to collect a parcel does not automatically constitute a valid withdrawal declaration. If you wish to cancel or withdraw, inform us clearly.

11. Delivery Delays

Public holidays, peak demand, severe weather, transport disruption, customs processing and carrier capacity can affect delivery.

If your order exceeds the estimated period, contact info@corellel.shop. We will investigate and provide the relevant information available to us.

The estimated delivery period does not permit indefinite non-delivery. Mandatory consumer remedies remain unaffected.

12. Customs, VAT and Additional Charges

Prices and applicable charges should be disclosed at checkout.

We do not use this policy to impose undisclosed customs duties, brokerage charges or import fees after purchase.

If a carrier requests an unexpected payment that was not disclosed and agreed before checkout, contact us before paying where reasonably possible.

13. Lost Parcels

If tracking indicates delivery but you cannot locate the parcel:

  • Check whether your designated recipient accepted it;
  • Review any legitimate carrier notice;
  • Check any authorised safe location; and
  • Contact us with your order number.

We will investigate with the carrier. A tracking scan is not automatically conclusive evidence in every dispute.

If a parcel is lost before valid delivery, we will provide the remedy required by the contract and applicable law.

14. Broken or Damaged Items

If a product arrives broken, chipped, cracked or otherwise damaged:

  1. Avoid handling sharp fragments with bare hands;
  2. Keep the damaged product and packaging where safe;
  3. Contact info@corellel.shop;
  4. Provide your order number and a description; and
  5. Provide photographs where reasonably and safely possible.

We will assess whether replacement, refund or another appropriate remedy should be provided.

15. Missing or Incorrect Products

If an item or component is missing or you receive the wrong product, contact us with your order information.

Do not return the product until we provide instructions. We will bear necessary costs where the error is attributable to us.

16. Transport Risk

For consumer orders, the risk of accidental loss or damage generally remains with the seller until the goods are physically received by the customer or the customer’s designated recipient, subject to applicable legal exceptions.

17. Cancellations

Contact us promptly if you wish to cancel an order before dispatch.

If the parcel has already been dispatched, you may need to use the return process. Dispatch does not remove an applicable statutory withdrawal right.

18. Returns

Eligible products may be requested for return within 30 calendar days after delivery.

Contact us before returning a parcel to obtain the correct return destination and instructions. Customers are responsible for direct change-of-mind return shipping costs unless we agree otherwise or applicable law requires us to bear them.

We do not charge a restocking fee.

19. Contact

Store: corellel.shop
Website: https://corellel.shop/
Email: info@corellel.shop
Telephone: +39 312 624 3460
Address: Via Aosta, N. 68, Torino (TO), Italy