Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at corellel.shop. This Return and Refund Policy applies to purchases made through https://corellel.shop/ and explains our voluntary return service, the European Union statutory right of withdrawal, refunds, exchanges and remedies for damaged, defective or incorrectly supplied goods.

1. Contact Information

For all return and refund enquiries, contact:

Store: corellel.shop
Email: info@corellel.shop
Telephone: +39 312 624 3460
Business Address: Via Aosta, N. 68, Torino (TO), Italy

Please include your order number and the email address used to place the order.

2. Our 30-Day Voluntary Return Period

corellel.shop offers a voluntary return period of 30 calendar days from the date your order is delivered.

To qualify for a voluntary return, the product must:

• Be unused, unwashed, unaltered and undamaged;
• Be free from food residue, stains, odours, scratches and signs of use;
• Include all parts, accessories, inserts and components originally supplied;
• Be returned as a complete set where it was purchased as a set;
• Include the original product packaging where reasonably possible; and
• Be packed securely to prevent breakage during return transportation.

You must contact info@corellel.shop within the 30-day period to begin a voluntary return.

Our voluntary return service is additional to, and does not replace, mandatory consumer rights under Italian or European Union law.

3. European Union Right of Withdrawal

Consumers in Italy and other countries within the European Union or European Economic Area generally have the right to withdraw from an eligible distance purchase within 14 calendar days without giving a reason.

For goods, the withdrawal period generally begins on the day when you, or a third party appointed by you other than the carrier, physically receives the goods.

If one order contains multiple items delivered separately, the withdrawal period generally begins when the final item is received. If a product is delivered in multiple lots or pieces, it generally begins upon receipt of the final lot or piece.

To exercise your withdrawal right, send a clear statement to info@corellel.shop identifying:

• Your name;
• Your order number;
• The product concerned; and
• Your decision to withdraw from the contract.

Sending the withdrawal notice before the 14-day period expires is sufficient. You do not need to provide a reason or obtain our approval.

4. Returning Goods After Withdrawal

After notifying us of withdrawal, you must return the goods without undue delay and no later than 14 calendar days after communicating your decision to withdraw.

Contact us before shipping the parcel so that we can provide the correct return destination and instructions.

Do not automatically return a product to the sender address shown on the original package unless we confirm that it is the authorised return destination.

For change-of-mind returns and statutory withdrawals, the customer is responsible for the direct cost of return shipping unless:

• We agree to pay the cost;
• The product is defective, damaged or incorrectly supplied; or
• Applicable law requires us to bear the cost.

We do not charge a restocking fee.

5. Safe Packaging of Fragile Products

Bowls, plates, dinnerware and other fragile products must be packed carefully for return.

Please:

• Wrap each fragile item separately;
• Use sufficient protective cushioning;
• Prevent items from moving inside the parcel;
• Use a strong outer box;
• Avoid placing heavy items directly on top of fragile pieces; and
• Retain the carrier receipt and tracking number.

Customers may be responsible for damage caused by clearly inadequate return packaging where permitted by law. This does not apply to damage that existed before the return or resulted from a defect in the product.

6. Return Exceptions

The statutory right of withdrawal may not apply to:

• Goods made to the customer’s individual specifications;
• Clearly personalised products;
• Sealed goods that are unsuitable for return for genuine health or hygiene reasons after the seal has been removed; and
• Other products excluded under applicable consumer law.

Ordinary tableware does not automatically become non-returnable merely because the package was opened for reasonable inspection.

These exceptions do not affect your remedies if a product is defective, unsafe, damaged, misdescribed or incorrectly supplied.

7. Sets and Bundled Products

If a product was sold as a set, the complete set must normally be returned under our voluntary return policy.

For example, if a dinnerware set contains plates, bowls and side dishes, all pieces and supplied accessories should be returned together. A partial voluntary return of a set is accepted only if we expressly agree.

If one component of a set is defective or damaged, contact us before returning the entire set. We will advise whether the affected piece or the complete set should be returned.

8. Damaged, Broken or Incorrect Products

Please inspect your order after delivery. If an item arrives broken, chipped, cracked, defective, incomplete or different from what you ordered, contact info@corellel.shop as soon as reasonably possible.

Provide:

• Your order number;
• The name of the affected product;
• The quantity affected;
• A description of the problem; and
• Photographs of the product and packaging where these can be provided safely.

Do not handle sharp fragments with bare hands. Keep broken pieces away from children and pets and dispose of them only after receiving any necessary instructions from us.

Photographs help us investigate shipping damage but are not an absolute condition for exercising a valid statutory right.

9. Remedies for Non-Conforming Goods

Under applicable EU consumer rules, goods generally benefit from a minimum two-year legal guarantee of conformity.

If goods are defective or do not conform to their description, the available remedy may include:

• Repair, where appropriate;
• Replacement;
• A proportionate price reduction; or
• Contract termination and refund where the applicable legal conditions are met.

The appropriate remedy depends on the circumstances and applicable law. We bear the necessary costs of resolving a valid claim for goods that were defective, damaged or incorrectly supplied.

10. Refunds Following Statutory Withdrawal

When a valid statutory withdrawal is exercised, we reimburse payments received for the withdrawn purchase without undue delay and no later than 14 calendar days after receiving the withdrawal notice.

We may withhold reimbursement until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first, unless we have offered to collect them.

The refund includes the amount paid and any reimbursable standard outbound delivery charge. Our standard delivery is free.

Additional costs resulting from a premium delivery method selected by the customer are not refundable beyond the cost of the least expensive standard delivery method offered.

11. Voluntary Return Refunds

For an approved voluntary return made under our 30-day policy, we aim to initiate the refund within seven calendar days after receiving and reasonably inspecting the goods.

A mandatory statutory reimbursement deadline always takes priority where applicable.

12. Refund Method

Refunds are normally issued to the original payment method.

We will not require you to accept store credit instead of a monetary refund to which you are entitled. Your bank or payment service may require additional processing time before the funds appear in your account.

We will send a confirmation after the refund has been initiated.

13. Diminished Value

Consumers may inspect products as reasonably necessary to determine their nature, characteristics and functioning.

You may be responsible for a reduction in value caused by handling beyond what is necessary for such inspection, provided the legal conditions for that assessment have been met.

We do not impose an automatic deduction. Any lawful diminished-value deduction will be explained and based on the product’s actual condition.

14. Exchanges

If you would like another product, colour, design or size, contact info@corellel.shop.

Exchanges depend on availability. If the requested replacement is unavailable, we will provide an eligible refund.

Requesting an exchange does not require you to surrender any refund or statutory remedy to which you are entitled.

15. Order Cancellations

If you wish to cancel an order before dispatch, contact us immediately. We will try to stop processing and shipment.

If the parcel has already been dispatched, you may need to follow the return procedure. Dispatch does not remove an applicable statutory withdrawal right.

16. No Restocking Fee

corellel.shop does not charge a restocking fee for eligible returns.

17. Contact

Store: corellel.shop
Website: https://corellel.shop/
Email: info@corellel.shop
Telephone: +39 312 624 3460
Business Address: Via Aosta, N. 68, Torino (TO), Italy