Privacy policy

PRIVACY POLICY

This Privacy Policy explains how corellel.shop collects, uses, shares, stores and protects personal data when you visit https://corellel.shop/, place an order, contact customer service or otherwise interact with our store.

1. Data Controller Contact

For personal data processed for purposes determined by this store, privacy questions and requests can be directed to:

Store: corellel.shop
Email: info@corellel.shop
Telephone: +39 312 624 3460
Address: Via Aosta, N. 68, Torino (TO), Italy

2. Personal Data We Collect

Depending on your interaction with the store, we may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Products and quantities ordered;
  • Order number and purchase history;
  • Payment status and limited transaction details;
  • Return, refund and exchange information;
  • Customer service communications;
  • Reviews or other content you submit;
  • IP address;
  • Browser and device information;
  • Language and approximate location;
  • Pages viewed and website interactions;
  • Cookie and consent preferences; and
  • Fraud-prevention and security information.

Please do not send full payment card numbers, card security codes or account passwords by email.

3. Sources of Personal Data

We may receive personal data:

  • Directly from you;
  • Through our website and checkout;
  • From Shopify;
  • From payment providers;
  • From carriers and fulfilment providers;
  • From customer support providers; and
  • From analytics or advertising services where these are lawfully enabled.

4. Purposes of Processing

We may process personal data to:

  • Operate and secure the website;
  • Display products and maintain your shopping basket;
  • Answer product and customer service enquiries;
  • Accept and fulfil purchases;
  • Process payments and refunds;
  • Arrange shipping and delivery;
  • Handle returns and exchanges;
  • Detect and prevent fraud;
  • Meet tax, accounting and legal obligations;
  • Manage product safety or recall matters;
  • Establish, exercise or defend legal claims;
  • Improve store operations; and
  • Send marketing where legally permitted.

5. Legal Bases Under the GDPR

Where the GDPR applies, we may rely on:

Contractual necessity: Processing required to take requested steps before purchase or to fulfil and administer your order.

Legal obligations: Processing required for tax, accounting, product safety, consumer protection or other legal duties.

Legitimate interests: Proportionate processing for fraud prevention, security, service improvement or legal claims, where those interests are not overridden by your rights.

Consent: Optional marketing, analytics, advertising or other processing where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before it was withdrawn.

6. Shopify

Our online store uses Shopify to provide ecommerce infrastructure, storefront functionality and checkout services.

Depending on the service, Shopify may process personal data on our behalf or for purposes it determines independently. Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

Shopify’s platform role does not make Shopify the seller of the goods offered by corellel.shop.

7. Payment Providers

Payments are processed through the payment provider selected at checkout.

We may receive limited information such as:

  • Transaction identifier;
  • Payment status;
  • Payment method type;
  • Billing information; and
  • Fraud-screening results.

Payment providers process information under their own privacy and security terms.

8. Delivery and Fulfilment

We share information needed for delivery with carriers and fulfilment providers. This may include your name, address, telephone number, email address, parcel information and delivery instructions.

Providers should receive only information appropriate to completing their task.

9. Cookies and Similar Technologies

Cookies and similar technologies may be used to:

  • Maintain the shopping basket;
  • Support checkout;
  • Authenticate users;
  • Protect the website;
  • Remember preferences;
  • Measure performance; and
  • Support optional analytics or advertising.

Strictly necessary technologies may operate without optional consent where permitted by law.

Optional analytics, advertising and personalisation technologies are used only after consent where consent is legally required. You can manage available choices through the store’s cookie preferences.

Blocking necessary cookies may affect basket or checkout functionality.

10. Marketing Communications

If you subscribe to marketing, we may send product, promotion and store information.

You can unsubscribe through the link included in a marketing email or by contacting info@corellel.shop.

Unsubscribing from marketing does not stop operational messages concerning an order, delivery, return, refund or product safety issue.

11. Sharing Personal Data

We may share relevant information with:

  • Shopify;
  • Payment processors;
  • Delivery and fulfilment providers;
  • Customer support providers;
  • Website hosting and security providers;
  • Analytics and advertising providers where lawfully enabled;
  • Accountants, legal advisers and professional consultants; and
  • Public authorities where disclosure is legally required.

We do not treat an ordinary purchase as consent to sell personal data to unrelated parties.

12. International Data Transfers

Some service providers may process personal data outside Italy or the European Economic Area.

Where data is transferred to a country without an applicable adequacy decision, an appropriate transfer safeguard must be used, such as European Commission Standard Contractual Clauses together with any necessary supplementary measures.

You may contact us for information about safeguards relevant to your personal data.

13. Data Retention

We retain personal data only for as long as reasonably necessary for its purpose and applicable legal obligations.

Order and transaction records may be retained for tax and accounting requirements. Customer service and complaint records may remain while an issue is active and afterwards where needed for a proportionate legal purpose.

Marketing information is retained until consent is withdrawn or the information is no longer needed. Limited suppression information may remain to ensure that an opt-out continues to be respected.

14. Data Security

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, alteration, unlawful disclosure and unauthorised access.

No online service can promise absolute security. If you believe that your account or order information has been compromised, contact us promptly.

15. Your Privacy Rights

Subject to applicable GDPR conditions, you may have the right to:

  • Receive information about processing;
  • Request access to your personal data;
  • Correct inaccurate data;
  • Request deletion;
  • Restrict processing;
  • Object to processing based on legitimate interests;
  • Object to direct marketing;
  • Withdraw consent;
  • Request eligible data in a portable format; and
  • Lodge a complaint with a supervisory authority.

Send privacy requests to info@corellel.shop. We may request proportionate information to verify your identity.

16. Supervisory Authority

You may submit a complaint to:

Garante per la protezione dei dati personali
Website: https://www.garanteprivacy.it/

You do not have to waive your right to complain in order to obtain assistance from us.

17. Children’s Privacy

Our store is not directed to children who lack legal capacity or appropriate parental authorisation to place an order.

We do not knowingly seek children’s personal data for optional marketing.

18. Product Safety Communications

Where necessary, we may use order information to communicate an important product safety notice, correction or recall.

Such communications are treated separately from optional promotional marketing.

19. Policy Updates

We may update this Privacy Policy to reflect actual changes to our services or legal requirements.

Publishing a revised policy does not, by itself, create consent for a new purpose where consent is legally required.

20. Contact

Store: corellel.shop
Website: https://corellel.shop/
Email: info@corellel.shop
Telephone: +39 312 624 3460
Address: Via Aosta, N. 68, Torino (TO), Italy